What happens if it rains?
Bicycling is an outdoor event, and it may be windy or raining during the winery tour. We don’t generally cancel for unsettled weather unless we consider it to be too wet or windy to cycle during our operation hours.
For this to occur we would have a weather forecast for Hastings district showing rain in excess of 1.5mm per hour for two or more hours or winds in excess of 30 km/h during the period of 11am to 4pm on the booked date. These readings are taken from the MetService website: http://www.metservice.com/towns-cities/hastings. Please note, Napier and Hastings have different forecasts and can experience different weather on the day.
If the weather doesn’t look enticing for a bike ride, please call us first to confirm the forecast. Weather is rarely as bad as it looks, so give us a call first if you don’t intend to come or you may lose your deposit or be charged the full amount.
If the winery tour cannot go ahead we will either try to accommodate you on another day (subject to availability) or give a refund.
Can I bring my own Bike?
No. We are a bike hire company with the theme of wine tours, so we would prefer that you hire our bikes. If you bring and use your own bicycle we will still charge you the full rate as if you had used one of our bikes. This charge will cover access to our exclusive route, any breakdowns or flat tires you may encounter and wine collection from the wineries whilst on the tour. So, why have the hassle of hauling around your own bike, it won’t save you any money; use ours and if anything happens, we will immediately take care of it.
How long will it take?
We would recommend that you make the wine tour a whole day activity. Depending on the number of wineries you visit and time spent at each winery it will take the best part of a whole day. We estimate you will spend at least one hour per winery you visit.
How many wineries can I visit?
During summer you can visit 7 wineries on the weekends and 5-6 wineries on weekdays. Over winter this is reduced to 3-5 wineries Wednesday to Sunday.
What is the best time to start?
Best time to arrive is about 10am to 10.30am we can get you on your way fairly quickly (11am in winter). The wineries are fairly close and are open from 10am (11am in winter). You then have until 4pm to return the bikes.
Do I need to make a reservation?
For weekends, yes! At least 24 h in advance and subject to availability. For larger groups you may have to book a few weeks in advance.
Most of the time during the week you can turn up and we will have bikes available. Occasionally We do get busy time to time so bookings are essential – particularly on weekends – to ensure that you don’t miss out on a great day’s bike ride.
Do I pay a deposit?
You can book online and have the choice to either pay the full amount, or a non-refundable $10 deposit per person and pay the balance when you arrive.
Do you have a cancellation policy?
If you paid a $10 deposit per person, it is non-refundable.
If you paid the full amount:
- Cancellation before 4pm on the 5th day before departure: You will receive a full refund.
- Cancellation after 4pm on the 5th day before departure: On Yer Bike Hawke’s Bay Ltd will retain 50% of the total cost of your booking and 50% will be refunded into a New Zealand bank account of your choice.
- Cancellation after 12 noon on the day prior to departure: You will receive no refund for cancellation within 24 hours of your booking commencing.
- Cancellation after commencement of booking: You will receive no refund once your booking has commenced.
Cancellation due to bereavement or health reasons will be dealt with on a case by case basis.
If On Yer Bike cancel the day’s tour for any reason, we will return the deposit or give a refund. See section on cancellation for details.
Where can I eat nearby?
There is a cafe at Ash Ridge Wines – our base – which offers Tea, Coffee, various platters and lunches. A few wineries, such as Trinity Hill and Abbey Cellars, offer a cheese board during the summer season; Te Awa winery has a restaraunt. There are no shops or farmers fruit outlets on the route. If you are unsure, bring a picnic of your own to enjoy on the way.
Do I pay tasting fees?
All wineries charge a tasting fee of $5 per person. Generally, tasting fees can be refundable against any wine purchased.
If your group is large than 10 people you may be charged a non-refundable tasting fee.
Does OYB offer a pick up service?
No, we have no pick-up service. There are no bus routes to our rural location. We have negotiated great rates with local taxis. Call The Village Shuttle on 06 877 7632 if you are coming from Hastings or Havelock North or from Napier. If you make your way to the On Yer Bike Base it is 15 minutes drive from Havelock North and Hastings and 25 minutes from Napier.
Can we ride in other areas?
We have decided to concentrate and provide the best service in the Bridge Pa Triangle / Gimblett Gravels area. As a result we do not take the bikes or riders to other winery areas.
Am I Cycling on the Road?
Not unless you want to. Since the addition of the Wineries Cycle Track you follow the lime tracks on the side of the road. It is one of the safest places to ride and very bike friendly. There is only one section where clients are on the road for 400m.
Do you do group discounts?
Of course! Email us for all the details, you will love it. We have discounts for groups of 20 or more for bookings on Monday to Friday only – not weekends or public holidays.
Are there places to stay nearby?
There are several good motels and lodges in Havelock North and Hastings to consider which is only a 15 minute drive away. Go to www.bridgepatriangle.nz for listings.
Do you have bikes for children?
Yes, we have one child trailer for 4-8 yr olds. For children 8-14 years we recommend that they share a tandem with an adult. Adult bikes are suitable for children over the age of 14 years.
Do you have child seats and how much do you charge for this
Yes, we have two types. It all depends on the weight of the child. Smaller children can sit in the front, maximum up to 15kg. Our child seats in the back of the bike have a safety limit of 22kg. We charge $15 for the child seat. You can add a child seat to your booking.
Do I have to wear a helmet?
Yes. Helmets are compulsory in New Zealand and client safety is paramount.
Do you have eBikes, rickshaws and triciclos?
No, sorry, at this point we use only traditional bikes.
What should I do if somethings happens to the bike, i.e. I have a flat tire?
Bike tires don’t like glass or jumping on/off the pavements, but it can always happen so be ware of that. If you have a flat tire or something breaks on the bike, give us a call and we will be there as soon as possible with a replacement.
What happens if I have an accident?
We highly recommend that all renters contract their own travel or personal insurance. On Yer Bike is not responsible for any type of accident as described in the rental agreement and rental waiver. If an accident does occur, stay calm and call 111 first if you require medical attention. Call us too, we will do anything we can to help you.
What happens if my bike gets stolen?
First thing to do is to contact us and we will arrange to report it to the police. Our insurance for bike theft means we charge $250.
Do I need to pay Online for my reservation?
Yes, we do not keep bikes available if they are not paid for online. You can always try your luck, walk in and check for availability.
2543 State Highway 50,
Tel: 06 650 4627