Our cancellation policy is very straight forward:
We understand that sometimes, plans can go awry. However, from the time that you make your booking, bikes are held for you in anticipation of you coming. Occasionally we get busy and have to turn people away as we are fully booked.
When you book you have the option to pay either the full amount of the booking or a deposit of $10 per person/bike with the remaining balance due on the day.
Once you have booked and if you cancel your planned tour prior to the date, then we reserve the right to keep a $10 deposit per person/bike to cover administration costs.
If you book for a number of bikes and fewer people turn up than you had booked for then we reserve the right to keep a $10 deposit per person/bike for each bike reserved for the tour but not taken.
Please note, we do not accept cancellations on the day, you booked, we expect you to turn up. If you book and do not show up at all, we reserve the right to keep all money paid to us in regards to that booking.